1 Year Renewal Extended Warranty for (1) Back-UPS

DESCRIPTION OF SERVICES:

• 1. For any breakdowns service would be available in normal business hours (6X8).
• 2. SEITB will manage all logistics of spares delivery, scheduling technicians visit and ensuring a smooth trouble shooting and resolving the issues reported.
• 3. During breakdown of the machines, Certified Field Service Representative (FSR), backed by years of industry experience, will visit, diagnose, and take appropriate corrective actions.
• 4. SEITB Certified FSR will run tests to verify your system is functioning correctly in all operational modes, firmware upgrades during site intervention.
• 5. Validation of Site conditions for smooth operations and provide suggestion for improvement as applicable during site intervention.
• 6. The average response time will be 8 Hours (will vary for remote location as per FSR travel time).
• 7. The average resolution time will be 48 Hours from the time of request (for complex issues additional time will be needed).
• 8. Collection and final disposal of replaced spares and components.
• 9. Repair / Replacement Services Support.

Status of the Product and type of Support:

• -Renewal of SIB/AMC Care Pack within 15 Days after the Expiry date Continues Support.
• -Seamless warranty (SIB/AMC Care Pack Registered within Standard warranty) Continues Support.
• -SIB/AMC Care Pack Registered for a Product which is not in Standard warranty/SIB/AMC Care Pack or after 15 days of expiry.
• -The first call can be logged after 45 days of SIB/AMC Care Pack registration(Start date).

Terms and conditions-

EXCLUSIONS:

Defects caused by the following shall also not be covered under this Agreement and SE shall not be bound by the terms of this Agreement, in case:

• (a) External Batteries & other connected Accessories (SNMP cards, Links, cables, Ext. Chargers .. etc.
• (b) The Customer does not use the Equipment in accordance with the written documentation or instructions issued by SE.
• (c) The Customer gets the Equipment serviced / repaired by any non-SE certified personnel or entity or repairs or services the Equipment on its own.
• (d) if there is gap in warranty, the extended warranty will not be honoured as per policy.